Your voice helps us do better
Whether it's a compliment, a suggestion, or a complaint, we want to hear it. Every piece of feedback is taken seriously and helps us improve the care we provide.
Anonymous if you prefer
Your name and contact details are completely optional. You're welcome to submit feedback or a complaint without telling us who you are.
Taken seriously, every time
Every submission is reviewed by our leadership team. We aim to acknowledge complaints within one business day.
Open to everyone
Young people, families, staff, and the community are all welcome to share feedback, in whatever way feels most comfortable.
Tell us what's on your mind
Only your message is required. Everything else below is optional.
Other people you can contact about worries
You can always talk to us first. You can also take a worry or complaint to these independent services at any time.
Department of Families, Seniors, Disability Services and Child Safety
Talk to your Child Safety Officer, or contact the Department's Complaints Team.
Department complaintsOffice of the Public Guardian
Community Visitors and the Child Advocate speak up for children and young people in care.
Office of the Public GuardianQueensland Human Rights Commission
Contact them if we don't get back to you about a complaint within 45 days, or you're not happy with our response.
Make a complaintQueensland Ombudsman
Investigates complaints about the actions and decisions of Queensland government agencies and service providers.
Make a complaintFree, confidential help is always available
If you'd rather talk to someone directly, or need support outside our team, these services are free and available any time.
If a young person is in immediate danger, always call 000.