A page for young people, by young people
This bit of the website is just for you. It's here to help you understand your rights, how to speak up if something's not right, and where to find someone to talk to, any time, day or night.
We're on your side
Whatever you're going through, whatever you need to say, you won't get in trouble for saying it. We're here to help, not to judge.
You're safe here
Your safety always comes first. We're trained to listen, and we take everything you tell us seriously.
You belong here
This is your home, not a placement. Your room, your say, your pace.
The same people show up
You'll get to know your Youth Workers, and they'll get to know you. No revolving door of strangers.
Things you're always entitled to
To be safe, and to feel safe
To be heard, and to be believed
To be treated with respect, no matter what
To know what's happening in your own life and care
To have a say in decisions that affect you
To keep in touch with the people who matter to you
To your culture, identity and beliefs being respected
To give feedback or make a complaint, without fear of getting in trouble
Something on your mind?
You can tell us anything, a compliment, an idea, or a complaint, using our feedback page. You don't have to give your name if you don't want to.
You can also just tell your Youth Worker directly, or ask them to help you fill the form out. Either way is completely okay.
Go to the feedback page“They told me they would never give up on me, and they kept that promise.”
Denajiah, who grew up in our care
Other people you can contact about worries
You can always talk to us first. You can also take a worry or complaint to these independent services at any time.
Department of Families, Seniors, Disability Services and Child Safety
Talk to your Child Safety Officer, or contact the Department's Complaints Team.
Department complaintsOffice of the Public Guardian
Community Visitors and the Child Advocate speak up for children and young people in care.
Office of the Public GuardianQueensland Human Rights Commission
Contact them if we don't get back to you about a complaint within 45 days, or you're not happy with our response.
Make a complaintQueensland Ombudsman
Investigates complaints about the actions and decisions of Queensland government agencies and service providers.
Make a complaintFree, confidential, always available
You can call any of these any time, day or night. It costs nothing, and you don't have to say who you are.
If you or someone else is in danger right now, always call 000.
You've got people in your corner
Talk to your Youth Worker whenever you need to. That's exactly what we're here for.